Shipping policy

At pupp st., we are dedicated to delivering your orders promptly and efficiently. We offer both standard ground and expedited shipping options at checkout. Orders are shipped 1-2 business days after the free cancellation window of 24 hours has passed. Once your order is processed, you will receive a confirmation email with tracking information and an estimated delivery date.

We strive to keep you informed about your order's status. We will try to send you a reminder of your delivery date by sending an email confirmation when your order is out for delivery and another when it has been delivered. While we do our best to ensure you receive your product, it is ultimately your responsibility to do so. Lost or misplaced items are not refundable (please see our Return and Refund Policy).

Your orders will be shipped based on the shipping method you select at checkout. Shipping is free on orders of $100 or more, before discount codes are applied. Please note that discount codes cannot be combined. And that once your order has shipped, it cannot be canceled. If you wish to cancel after the cancellation window has passed, you must first receive the item and then return it to us, covering the return shipping fee.